Automate your business. Serve customers better.

This policy explains how Letmos Digital Solutions handles personal information when you visit our website, contact us or use our services.

Information collected

We may collect names, organisation details, telephone numbers, email addresses, enquiries, project communications, billing information and information supplied during service delivery. Payment-card information is handled by the selected payment provider.

How information is used

We use information to answer enquiries, prepare proposals, deliver support, maintain business records, protect our systems and meet legal obligations.

Sharing

We do not sell personal information. Necessary information may be shared with trusted technology, hosting, communication, professional or payment providers, or where required by law.

Retention and security

Information is retained only as reasonably required. We use reasonable safeguards, although no internet service can guarantee absolute security.

Your choices

You may request access, correction or deletion, subject to applicable requirements. Email [email protected].

Updates

Third-party platforms have their own privacy policies. The current version of this policy will be posted here.

These terms apply to services supplied by Letmos Digital Solutions. A written proposal or service agreement may add project-specific terms.

Scope and client responsibilities

Deliverables are agreed before work begins. Clients must provide accurate information, timely feedback, authorised access and required third-party accounts.

Fees and payment

Fees, stages, taxes and third-party costs are stated in the quotation. Work may be paused if an agreed payment is overdue.

Third-party platforms

Solutions may rely on messaging, automation, hosting, AI or payment platforms controlled by their providers. Letmos is not a bank or payment processor.

Intellectual property

Each party retains pre-existing materials. Rights to custom deliverables are defined in the agreement and may depend on full payment.

Acceptable use

Solutions must not be used for unlawful, deceptive, abusive, unsolicited or rights-infringing activity.

Performance and liability

We provide services with reasonable care but do not guarantee uninterrupted third-party services or specific commercial outcomes.

Ending an engagement

Either party may end an engagement under the written agreement. Completed work and committed third-party costs remain payable.

Questions: [email protected].

Because Letmos supplies consulting and custom implementation, refund eligibility depends on the work stage and written agreement.

• A free consultation creates no payment obligation.
• Cancellation before work begins may qualify for a refund, less disclosed third-party costs.
• After work begins, completed work, time spent and committed third-party costs are normally non-refundable.
• Completed and accepted custom digital work is generally non-refundable except where required by law or agreed in writing.
• Duplicate or clearly erroneous payments will be investigated and returned where confirmed.

To request a review, email [email protected] with your name, reference, payment date, amount and reason.